Private Policy

1. Introduction

Star Brain Coach™ is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. It applies to all visitors to our website and subscribers to our digital products.

2. Who We Are

Star Brain Coach™ is operated by Norbert E. van Wyk and Althea R. van Wyk, based in Namibia.

Data controller contact: info@starcoachonline.com | www.starcoachonline.com

3. Data We Collect

We collect the following personal data:

• Name and email address — when you subscribe to a product, submit an enquiry, or sign up for notifications.

• Payment information — processed entirely by our payment processor. We do not receive, store, or have access to your card or banking details.

• Usage data — anonymised, non-personally identifiable data about how our products are used, collected to improve content and functionality.

• Communications — when you contact us by email, we retain that correspondence to respond to your enquiry.

4. How We Use Your Data

We use your personal data for the following purposes only:

• To process and manage your subscription.

• To communicate important product updates, new features, or policy changes.

• To respond to your enquiries and service requests.

• To send notifications you have specifically opted into (such as new language releases).

• To improve our products based on anonymised usage patterns.

We will never sell, rent, trade, or share your personal data with third parties for marketing purposes.

5. Children's Data

The EQ Emergency Kit Junior™ is designed for children aged 8 to 17. We do not knowingly collect personal data directly from children under 16 without parental purchase and consent. A parent or guardian subscribing on behalf of a child consents to this Privacy Policy on the child's behalf. If you believe we have inadvertently collected data from a child without parental consent, please contact us immediately at info@starcoachonline.com.

6. Your Rights

Under the Protection of Personal Information Act (POPIA — South Africa) and applicable Namibian data protection principles, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your personal data.

• Object to processing of your data for certain purposes.

• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email info@starcoachonline.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website and applications use HTTPS encryption. We do not store payment information.

8. Cookies

Our website may use essential cookies required for basic functionality. We do not use advertising cookies, tracking cookies, or third-party marketing cookies. Our digital applications use browser localStorage for session and preference data stored on your own device.

9. Third-Party Services

We use a third-party payment processor to handle subscription billing. Their privacy practices are governed by their own privacy policy. We are not responsible for third-party privacy practices.

10. Data Retention

We retain your personal data for as long as your subscription is active or as required by law. On cancellation or upon a deletion request, your data will be removed from our active systems within 30 days.

11. International Users

Our products are available worldwide. By using our products you consent to your data being processed in accordance with Namibian law and the terms of this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes by email. Continued use of our services constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions or requests: Email: info@starcoachonline.com Website: www.starcoachonline.com